Travel Insurance, Trip Insurance | John Hancock Travel

Privacy Statement

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John Hancock Customer Privacy Notice - click here

John Hancock Statement Regarding Online Privacy

Your trust is important to us. It is one of our most valuable assets. One way we earn your trust is by protecting your personal information. We will only use your information to do business with you, and as permitted or required by law. We will not sell your information or share it with third parties for marketing purposes.

With that in mind, this Statement Regarding Online Privacy describes how we use the information we collect from visitors to John Hancock websites, social media sites and mobile applications. This Statement Regarding Online Privacy is effective as of March 10, 2014.

To learn more about how we protect information that is collected when you apply for a John Hancock product or service, and how you can review and request changes to that information, please refer to our Customer Privacy Notice.

Do Online Sites and Mobile Applications Require Visitors to Provide Personal Information?

Most of the information about John Hancock’s products and services can be accessed without providing personal information such as your name, email address, Social Security Number or account number. However, our secure sites do require personal information, such as a contract number, email address, Social Security Number or password to assure only authorized persons access customer account information.

The information you provide will only be used to transact business with you or respond to your request for products or services. It will not be shared with third parties for their own marketing purposes.

Information Collected during Website Visits

Like most online sites, ours may automatically collect information about your computer hardware and software which may include your browser type, operating system, access times and your IP address. This information is often contained in “cookies” that filter the content we present to you to make it easier to navigate the site, for example, to filter content based on your state of residence, and to help us determine which parts of our sites people are visiting.

Data that tracks use of our websites, tools and features is typically collected by a contracted third-party service provider acting on behalf of John Hancock. The data is collected in aggregated form only, and not used in a manner that will allow us to identify you.

Third parties may not collect personal information about your online activities over time and across different John Hancock web sites or online services for their own purposes.

Do We Honor Do Not Track Signals?

This website does not have the ability to respond to Do Not Track signals sent from your browser or mobile device.

How Do We Protect Your Information?

We employ technologies intended to safeguard the transmission of your personal information over the Internet. A “secure connection” is established using Secure Socket Layer protocol (SSL) whenever you send or receive data. SSL scrambles your information as it travels over the Internet from your browser to our secure web server. This protocol is supported by almost all modern web browsers.

We also utilize a timeout feature on most of our online sites. This feature automatically logs you out of your account after an extended period of time.

Be Aware of Phishing Emails

John Hancock will never send an unsolicited email to you asking you to verify or update your personal or account information. If you receive an email that appears to be from John Hancock and it asks you to respond by providing personal or financial information, do not reply or click on the link. Instead, contact John Hancock directly to confirm the legitimacy of the email.

Information Collected from Children

Our products and services are not marketed to minors, and we do not knowingly collect information from anyone under the age of 13.

How Can You Contact Us With Questions or Comments About Our Online Privacy Statement

If you have a question or comments about this Online Privacy Statement, email us, or write us at:

John Hancock Financial Services Attn:
John Hancock Privacy Office
PO Box 111
Boston, MA 02117


Travel Insurance provides emergency assistance services should you need help while you travel during your trip. Travel insurance covers: unexpected costs such as having to cancel or interrupt your trip due to unexpected reason, such as an illness of you or a family member, or a travel companion, severe weather, missed connections, strikes, default of travel supplier and other unexpected events that may arise before or during your trip. Plans include trip cancellation and interruption, accident and sickness with assistance services, medical repatriation, baggage coverage, accident insurance, travel accident insurance and many other benefits.

Please read the policy carefully. This is only a summary of our program. Please read the policy carefully to fully understand the coverages, terms, conditions, limits and exclusions. Not all plans or coverages are available in every state. This summary does not replace or change any part of your policy. If there is a conflict between this summary and the policy, the policy will control. Please contact 1-866-888-7803 if you have any questions.