Contact Us

Please note that we are changing our administration partner:

As of February 1, 2022, new policies sold through this website will be managed by a different administration and claims company than you may have seen in the past. The contact information will be determined by the first two digits of your travel insurance policy. Please be sure to check your policy carefully to see if it starts with "50" or "54" so we can point you to the right contact information for services and claims.

Policies that start with "50" Policies that start with "54"
Customer Service
If you have any questions concerning your coverage, to increase or extend your coverage, or to correct any errors:

Phone: 1-866-888-7803
Customer Service
If you’d like to purchase a policy, need to make any changes, or have inquiries with your current policy, please contact us. Be sure to have your policy number with you so we can quickly help you.

Toll-Free: 1-866-511-9104
Hours: Monday to Friday 7am to 10pm ET
Travel Assistance
Need help while on your trip?
1-866-888-7150 or (317) 582-2690
Travel Assistance
Need help while on your trip?
In the U.S.: 1-833-322-1237 International: 1-819-566-0612

Distributed by:

John Hancock Insurance Agency, Inc.
197 Clarendon St.
Boston, MA 02116

Underwritten by:

Starr Indemnity & Liability Company a division of Starr Companies
399 Park Avenue, New York, NY 10022

These plans are underwritten by Starr Indemnity & Liability Company, a Texas-domiciled corporation (NAIC Company Code: 38318: TX license number: 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022. Starr Indemnity & Liability Company is currently authorized to do business in all states, the District of Columbia and Puerto Rico.