File a claim

Please note:
We are changing our administration partner:
As of February 1, 2022, new policies sold through this website will be managed by a different administration and claims company than you may have seen in the past. The contact information will be determined by the first two digits of your travel insurance policy. Please be sure to check your policy carefully to see if it starts with "50" or "54" so we can point you to the right contact information for services and claims.

If your policy starts with 50:

Need help while on your trip? Contact our Emergency Assistance lines: 1-866-888-7150 or (317) 582-2690

Customer Service:

If you have any questions concerning your coverage, to increase or extend your coverage, or to correct any errors:

Claims

For questions on how to submit a claim, obtain Claim Forms, or inquire about an existing claim, please contact our Claims Customer Service Department:

To start a claim quickly, please fill out a PDF or print the Claim Form and follow these instructions:

  1. Gather your receipts, reports, and any other paperwork related to your claim. Use this document reference guideopen in a new tab to help figure out what documents you need to gather.
  2. Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)open in a new tab
  3. Submit your fully completed proof of loss (Claim Form) and supporting documents to JHIAclaims@sevencorners.com.

Underwritten by:

Starr Indemnity & Liability Company a division of Starr Companies 399 Park Avenue, New York, NY 10022

These plans are underwritten by Starr Indemnity & Liability Company, a Texas-domiciled corporation (NAIC Company Code: 38318: TX license number: 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022. Starr Indemnity & Liability Company is currently authorized to do business in all states, the District of Columbia and Puerto Rico.

Distributed by:

John Hancock Insurance Agency, Inc. 197 Clarendon St. Boston, MA 02116

John Hancock Insurance Agency, Inc., is a Delaware domiciled corporation with its principal place of business at 197 Clarendon St. Boston, MA. (California license number OH37453). The policies described herein are underwritten by Starr Indemnity & Liability Company, a Texas domiciled corporation (NAIC Company Code: 38318; TX license number 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022

Travel insurance provides emergency assistance services should you need help while you travel. Travel insurance covers: unexpected costs such as having to cancel or interrupt your trip due to unexpected reasons, such as illness of you, a family member, or a travel companion, severe weather, missed connections, strikes, default of travel supplier and other unexpected events that may arise before or during your trip. Plans include trip cancellation and interruption, accident and sickness with assistance services, medical repatriation, baggage coverage, accident insurance, travel accident insurance and many other benefits.

This is only a brief description of the coverage(s) available under policy LT007. The policy will contain reductions, limitations, exclusions, and termination provisions. Full details of the coverage are contained in the policy. Please read the policy carefully to fully understand the coverages, terms, conditions, limits and exclusions. If there are any conflicts or discrepancies between this document and the policy or if any point is not covered in this document, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact 1-866-888-7803 if you have any questions.

John Hancock Insurance Agency Contact Information for Policies that start with 54:

Travel Assistance

If you need assistance and you are currently on your trip, please contact the assistance centre:

Customer Service

If you'd like to purchase a policy, need to make any changes, or have inquiries with your current John Hancock Ins. Agency travel insurance policy, please contact us. Be sure to have your policy number with you so we can quickly help you.

Claims

Submitting a claim is simple. Claims are administered by Broadspire on behalf of the underwriter, Starr Insurance Companies.

START YOUR CLAIM CHECK CLAIM STATUS
You can start the claims process online to expedite your claim. Please visit our claims portal open in a new tab To review the status of an active claim or to upload additional documents related to your claim, please visit the Broadspire Claimant Upload Portal open in a new tab

You can also give us a call for new or existing claims as follows

If you prefer to submit your claim by mail, please send all applicable forms to:

Claim Benefit Services P.O. Box 459084 Sunrise, FL 33345

Underwritten by:

Starr Indemnity & Liability Company a division of Starr Companies 399 Park Avenue, New York, NY 10022

These plans are underwritten by Starr Indemnity & Liability Company, a Texas-domiciled corporation (NAIC Company Code: 38318: TX license number: 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022. Starr Indemnity & Liability Company is currently authorized to do business in all states, the District of Columbia and Puerto Rico.

Distributed by:

John Hancock Insurance Agency, Inc. 197 Clarendon St. Boston, MA 02116

John Hancock Insurance Agency, Inc., is a Delaware domiciled corporation with its principal place of business at 197 Clarendon St. Boston, MA. (California license number OH37453). The policies described herein are underwritten by Starr Indemnity & Liability Company, a Texas domiciled corporation (NAIC Company Code: 38318; TX license number 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022

Travel insurance provides emergency assistance services should you need help while you travel. Travel insurance covers: unexpected costs such as having to cancel or interrupt your trip due to unexpected reasons, such as illness of you, a family member, or a travel companion, severe weather, missed connections, strikes, default of travel supplier and other unexpected events that may arise before or during your trip. Plans include trip cancellation and interruption, accident and sickness with assistance services, medical repatriation, baggage coverage, accident insurance, travel accident insurance and many other benefits.

This is only a brief description of the coverage(s) available under policy LT007. The policy will contain reductions, limitations, exclusions, and termination provisions. Full details of the coverage are contained in the policy. Please read the policy carefully to fully understand the coverages, terms, conditions, limits and exclusions. If there are any conflicts or discrepancies between this document and the policy or if any point is not covered in this document, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact 1-866-888-7803 if you have any questions.

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