This travel insurance is distributed by John Hancock Insurance Agency, Inc. and underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency works with Seven Corners Inc., located in Carmel, IN, to provide licensed administrative services for this travel insurance program. 

Coronavirus (COVID-19) Information & FAQs 

May 18, 2020

John Hancock Insurance Agency, Inc. is closely monitoring the Coronavirus (COVID-19) and its potential impact on travel. If you are considering canceling your trip due to the Coronavirus, please read your insurance policy thoroughly. Generally, fear of travel is not a covered event under most of our policies.  

Travelers should consult the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) websites for the up-to-date information on the Coronavirus outbreak. 

Listed below are frequently asked questions that you might find helpful.  

Frequently Asked Questions regarding Coronavirus and Travel Insurance 

I want to cancel my travel plans because I'm afraid to travel due to the Coronavirus. Am I covered? 

Trip cancellation for concern or fear of travel associated with sickness, epidemic or pandemic, including Coronavirus, is not covered, as a general matter.   

If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund.  For more information on refunds, see the question below regarding “Can I cancel my insurance and get my premium refunded?” 

It is recommended to contact your travel providers (tour operators, airlines, or hotels) as many may offer refunds or opportunities to reschedule reservations. 

I have booked a trip to an area affected by Coronavirus that is scheduled in the near future. Will I be able to cancel my trip and be reimbursed?  

It depends on the reason for cancellation. If you need to cancel your travel plans, please consult the “Unforeseen Events for Trip Cancellation and Trip Interruption” portion of your insurance policy to see a list of reasons for Trip Cancellation and Trip Interruption that may be covered, along with General Exclusions from coverage. You are encouraged to file a claim if one of the covered reasons could possibly apply to your situation as you may be eligible to be reimbursed for your unused, non-refundable, pre-paid trip costs if you need to cancel your trip. Please be specific about why you cancelled, as coverage depends on the exact reason for cancellation. If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund. For more information on refunds see the question below regarding “Can I cancel my insurance and get my premium refunded?” 

Can I cancel my insurance and get my premium refunded? 

You may be eligible for a full or pro-rated refund of your premium if: 

  1. Your request for a refund is within 14 days of purchasing the policy, or
  2. Your tour operator/cruise line/airline/cancelled your trip

and you have not

  1. started your trip, or
  2. filed a claim.

Please check with your tour operator, airline, and credit card company to obtain any eligible refunds first. Remember, the insurance policy will only cover the eligible non-refundable portion of your trip.  

Can I rebook my covered trip over the next 24 months, and can I apply the travel insurance premium from my original trip to the rebooked trip? 

If you have not yet begun your trip nor filed a claim, you may modify your insurance policy and apply the entire premium paid to a newly booked trip in the future. This must be done prior to your current policy travel date. Your new premium will be calculated based on the details of your rebooked trip. If the new premium is greater than your original premium, there will be additional premium charged. If the new premium is less than your original premium, no amount of the original premium will be refunded. Please note that once you modify your policy, you will not be able to file a claim against the original policy, or trip. Note that refunded policies will no longer cover default of travel supplier if you are eligible for a refund. To modify your policy, please contact Customer Service.  

I have upcoming travel. Will I be able to cancel my trip and be reimbursed? 

It depends on the reason for cancellation. If you need to cancel your travel plans, please consult the “Unforeseen Events for Trip Cancellation and Trip Interruption” portion of your insurance policy to see a list of reasons for Trip Cancellation and Trip Interruption that may be covered, along with General Limitations and Exclusions from coverage. You are encouraged to file a claim if one of the covered reasons could possibly apply to your situation as you may be eligible to be reimbursed for your unused, non-refundable, pre-paid trip costs if you need to cancel your trip. Please be specific about why you cancelled, as coverage depends on the exact reason for cancellation. If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund. For more information on refunds see the question above regarding “Can I cancel my insurance and get my premium refunded?” 

What if the airline cancels my flight due to the Coronavirus?  

If the flight to or from your destination is cancelled due to Coronavirus, there is no coverage under the insurance policy for the canceled flight itself. However, we suggest you contact the airline to seek a refund for your flight. Should you have other unused, non-refundable, pre-paid trip costs, consult the “Unforeseen Events for Trip Cancellation and Trip Interruption” portion of your insurance policy. You are encouraged to file a claim if one of the covered reasons could possibly apply to your situation. Even though the cancellation of your flight is not covered, you may be eligible for an insurance premium refund. For more information on refunds see the question above regarding “Can I cancel my insurance and get my premium refunded?” 

The U.S. State Department has advised against traveling on cruise ships due to the Coronavirus. Am I covered if I cancel my cruise due to the U.S. State Department warning? 

If you purchased a “standard” travel insurance policy, your cancellation would not be covered. We suggest you contact the cruise line or credit card company to seek a refund. Should you have other unused, non-refundable, pre-paid trip costs, consult the “Unforeseen Events for Trip Cancellation and Trip Interruption” covered reasons portion of your insurance policy. You are encouraged to file a claim if one of the covered reasons could possibly apply to your situation.  

Am I covered if I have Cancel for Any Reason (CFAR) coverage?  

If you purchased Cancel for Any Reason (CFAR) coverage, you may be reimbursed up to 75% of your non-refundable trip cost. Cancellation must be no less than 2 days prior to your scheduled departure date. 100% of the non-refundable trip cost must be insured. Refer to your insurance policy (or Description of Coverage) for details.  

Can I purchase a policy with CFAR coverage?  

CFAR coverage is only available at the time a plan is purchased and, unless otherwise noted on your policy, must be within 14 days of your initial trip deposit. As a result, if you have an existing insurance policy, you are not eligible to add on CFAR coverage.  

Am I covered if I contract Coronavirus?  

If you contract Coronavirus prior to your departure, you may be covered under Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure. If you become ill with Coronavirus while on a covered trip, you may be covered for Emergency Accident and Emergency Sickness Medical Expense and Trip Interruption if there is a confirmed diagnosis, including proof of illness from a doctor. These coverages are subject to the terms and conditions of your insurance policy.  

Please contact Customer Service, administered by Seven Corners Inc.,  for questions specific to your policy.  

Phone: 1-866-888-7803 

Email: JHIAservice@sevencorners.com 

 

Note: Please be advised that our Customer Service team is experiencing very high call volumes at this time. We will do our best to respond to you as soon as possible and appreciate your patience and understanding. If your trip doesn’t begin for a while, we recommend contacting us in a few weeks from now when there is a greater opportunity to serve you better. 

 

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Please note each particular case is unique and coverage cases shall be determined based upon the specific facts, as applied to the relevant policy terms and conditions.  

Need help while on your trip?
Contact our Emergency Assistance lines: 1-866-888-7150 or (317) 582-2690

John Hancock Insurance Agency, Inc., is a Delaware domiciled corporation with its principal place of business at 197 Clarendon St. Boston, MA. (California license number OH37453). The policies described herein are underwritten by Starr Indemnity & Liability Company, a Texas domiciled corporation (NAIC Company Code: 38318; TX license number 93542) with its principal place of business at 399 Park Avenue, 8th Floor, New York, NY 10022.

Travel insurance provides emergency assistance services should you need help while you travel. Travel insurance covers: unexpected costs such as having to cancel or interrupt your trip due to unexpected reasons, such as illness of you, a family member, or a travel companion, severe weather, missed connections, strikes, default of travel supplier and other unexpected events that may arise before or during your trip. Plans include trip cancellation and interruption, accident and sickness with assistance services, medical repatriation, baggage coverage, accident insurance, travel accident insurance and many other benefits.

This is only a brief description of the coverage(s) available under policy LT007. The policy will contain reductions, limitations, exclusions, and termination provisions. Full details of the coverage are contained in the policy. Please read the policy carefully to fully understand the coverages, terms, conditions, limits and exclusions. If there are any conflicts or discrepancies between this document and the policy or if any point is not covered in this document, the terms and conditions of the policy shall govern. Not all plans or coverages are available in every state. Please contact 1-866-888-7803 if you have any questions.